Pre-Order Policy

Never run out of your pet's favourites! Now you can pre-order our bestselling products online. 

How it works: 

1) Simply add the product you want to your cart using the "Pre-Order" button.

2) We'll fulfill the item as soon as it becomes available! Please allow up to 7 business days for us to receive your pre-ordered item. 

Delivery pre-orders: If you selected delivery at checkout, we'll send your order during the next available delivery slot once we've received it. If you have other items in your cart that are in stock, we can deliver those items first on your selected date. Our usual delivery policy applies, ie. if the minimum value of in-stock items is $49+, we provide free delivery within our zone; delivery fees otherwise apply. If you prefer, you can leave us a note saying you'd like your entire order delivered when all items are available.

*In the event that your pre-ordered item is not available with our suppliers, or we're unable to receive it in a timely fashion, we're happy to suggest an alternative product to suit your needs, or provide a full refund.